Match inbound dispute responses and start the clock
When a counterparty mails a response to an open dispute, AI matches it to the docket by counterparty and account number, attaches it, starts the response SLA your policy defines, and notifies the assigned agent.
Trigger: A dispute response letter is received and processed.
Every step, in plain English
This is the exact flow that runs — no black box. Edit any step after you install it.
- 1Response receivedTrigger
Fires on an inbound counterparty letter.
- 2Match docketAI
Matches by counterparty and account number.
- 3Attach to docketAction
Files the letter on the right case.
- 4Tag dispute responseAction
Labels it for the dispute workflow.
- 5Start response SLAWait
Opens the response window your policy defines.
- 6Notify agentMessage
Alerts the assigned agent to act.
What it does for your team
Inbound responses are matched and filed without manual sorting
The response SLA starts the moment the letter arrives
The right agent is notified every time
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Questions about this template
When a counterparty mails a response to an open dispute, AI matches it to the docket by counterparty and account number, attaches it, starts the response SLA your policy defines, and notifies the assigned agent.
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