How do I run this AI skill?

Run Communication Summarizer on demand or wire it into any workflow step inside EON. Invoked from the AI assistant chat, a docket action, or any workflow step.

Can I customize it for my team?

Yes. Communication Summarizer is a starting point — adjust the steps, content, and rules to match your workflow and compliance requirements inside EON.

Request access and our team installs the template on your EON workspace, tailored to your process. Book a demo to get started.

CommunicationsAI skill

Summarize every client conversation with AI

Summarizes all communications — email, SMS, and calls — for a contact.

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Trigger: Invoked from the AI assistant chat, a docket action, or any workflow step.

app.eon.com/automation

Communication SummarizerActive

SaveRun

N01

Invoke skill

Trigger

N02

Summarize threads

AI

N03

Return summary

End

How it works

Every step, in plain English

This is the exact flow that runs — no black box. Edit any step after you install it.

1
Invoke skillTrigger
Triggered from chat, a docket action, or a workflow step — with the entity context attached.
2
Summarize threadsAI
AI condenses the full communication history into a brief.
3
Return summaryEnd
Produces a single readable summary.